Fenix Store Reviews

Sorry my error, they did communicate. Review has been modified.

This is some fly-by-night operation that doesn't even have a phone for customer service. Ridiculous service. Try to get a refund - good luck with that

I have the fenix TK11 TAC, and was looking for a pressure switch. It says on their website that "AR101 Remote pressure switch" would work. Both says that on their website and switch packaging. ITS NOT COMPATIBLE AT ALL! - the switch doesn't work to the desired flashlight, it doesn't fit it. Very frustrating.

I've purchased 8-9 flashlights/headlamps and batteries from Fenix, the past 2-3 years, and although they sell great lights, their website is horrific to conduct searches on. You can't find many products easily plus items not indicated in your search appear. In addition, they frequently send me 15% discount coupons, after purchases, that never work. I've received two in the past month that did not work on their website. Good products but a 1-star website and 1-star for lying to customers with phony coupon discounts. I'm switching brands.

I recently purchased two Very expensive head lights. HM65R+EO1 V2.0
I asked for no repacks or opened boxes, they were to be gifts. When they arrived one box was ripped apart and the item was played with and put back in box. I am very angry because I told them no open boxes. I sent them a email explaining that I'm totally disabled and now I have to drag my body out to ship backed and I know longer wanted their products. Customer services will not respond. Fenix just another company doing business in China screwing the American people.

BEWARE! I contacted the company but Fenix store will only let you return a battery within 15 days! Now I'm stuck with a battery I'll never use.

I had a RC-15 that stopped working. I contacted the warranty department at Fenix and to make the story shorter I was sent an RC-20 as a replacement for the RC15. I wish I had gotten a RC-20 because I had several chargers for that model, but apparently no RC20's were available, for what ever reason. The first RC-20 was DOA. Back and forth with the warranty, trying to establish if it was the light or the battery. To me this is non-sense. Things breaking down is a fact of life, DOA is lack of quality control. Second one is sent in, I forgot what the problem was, but it didn't work either ( this has been about a year or so ago). I don't feel that I should have to keep a detailed log with every event for something as mundane as a flashlight. Third one is sent, a return label was issued, previous 2 lights are sent back to manufacturer. Well, I thought 3rd time is a charm. Not by any means. The problems I see with the RC-20 is that it didn't fit the old chargers, I'm not sure so much changing is actually better, not in my case. The location of the switch on the end cap, is not my favorite location because I'm old and the thumbs hurt to activate or change to light settings. Having 2 switches on the back cap, may work in theory, but in reality it is hard to do it. Light intensity keeps getting changed unintentionaly, I have big hands and almost impossible to reliably work the 2 switches as intended. Good idea, horrible execution There is on good point, one can check battery level with display LED, between charging poles.
And now for the final act, this freaking light has an intermittent problem, sometimes it turns on, or not turn on, then it doesn't turn off, or goes into strobe mode, all this at random. As far as use for as a tactical light it is a big zero. If you need to have something that must daze someone, or permit you to be concealed, forget this thing.
The last thing that you need is to have something that goes into flashing mode, when you don't want others to know where you are. I don't know if this is bad luck, poor design, execution of the project, or just cutting corners to be more profitable. Warranty department handling of the claim wasn't as smooth as I had from other light companies. Turn around however wasn't so bad.
I"m now back to contact the repair/warranty department and see what happens.
Definitely not a model that I would recommend, on the other hand the RC-15 worked very hard for a few years.

I have, Today, called twice and still no call back. I have other times tried to call and request a call back and NEVER get a call back. My order is on hold for some unknown reason, and I cannot get an answer. Stay away if you might need service. Customer service is not part of their business.

I provided a Fenix 3 sapphire with all UK/EU travel outlet adaptors plus a metal band in addition to the HR monitor, a rubber wrist band for the watch. I initially disagreed with the amount they gave and they increased the payment for these items. While I'm sure one could have broken up the individual units in the travel charger, metal band, watch with USB charger; regular rubber wrist brand to sell en bloc or separate and make a better price, this resource was easy and hassle free.

Bought a headlight a year ago, price, quality, shipping all good